This way, any misunderstanding regarding the task can be quickly cleared away. This ensures that whatever instruction, direction, policy, or order the superior has given is appropriately executed. The role of two-way communication is vital in every organization as it allows the employees or subordinates to ask clarificatory questions from the superior. Proper Execution of Superior’s Directions Once the sender sends the message, the receiver deciphers it and then acknowledges or sends the feedback via the same channel. It optimizes the commitment, support, and the ability to understand amongst colleagues, leaders, and group members. Two-way communication allows the receiver to acknowledge that the message has been received and understood. The receiving party, too, can respond to that message without facing any difficulties. The sending party can smoothly transfer the message through a channel like a telephone, email, video, and so on. Two-way communication ensures that there are no hindrances in respect to the flow of message and feedback. This is how the cycle of two-way communication goes about. Upon receiving the email, Y responds and acknowledges with another email. X wants to convey to Y some critical message. The one who receives the message is the receiver and is responsible for communicating the feedback.įor instance, X is the sender, and Y is the receiver. The sender is the one who is responsible for transmitting a message that needs to be communicated. Two-way communication requires the involvement of a sender and a receiver. Selecting the Communication Channelsĭefinition: Two-way communication is defined as a type of communication in which both the parties involved in the conversation transmit the message or share the information. Using Two-Way Communication in Workplace.

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